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Investor-shared HTML shows text only; design/formatting not appearing.

Community Member
Hi, I have a quick question regarding the newsletter I designed in Claude and shared with Decile Hub via HTML link. Now that I’m sharing it with investors, only the text is appearing, and the design/formatting isn’t showing. Do you know what could be causing this issue?
2 replies
Community Member
Decile Base AI

Hey there! Great question. Based on what I know, Decile Hub's newsletter editor supports text-based formatting, and while HTML editing mode is now available, there are a couple of things that could explain what you're seeing:

  • One known issue is that inline images uploaded via the newsletter can be replaced with cached links that expire after roughly 24 hours, which could cause design elements to stop displaying for recipients.
  • If your HTML relies on external stylesheets or assets hosted elsewhere, those may not render correctly depending on the recipient's email client.

Since this is a bit specific to your setup, I'd recommend reaching out directly to the team at developers@decilegroup.com or posting in Hub Support so someone can take a closer look at your newsletter link. They'll be able to diagnose exactly what's happening with the formatting for your investors.

Community Member
Hey  @Kamila Habib ,

Yes. I took a look at your email HTML, and it's using lots of html features that many email clients don't support.

The short answer here is: While emails use HTML, the rendering used for email HTML is very different than those used in web browsers, and the majority of HTML features don't work.

I see divs (will work decently on gmail, but not on most other platforms), large amount of css classes (inlining css more reliable).
See these resources
https://templates.mailchimp.com/getting-started/html-email-basics/
https://dev.to/mailpeek/the-complete-guide-to-email-client-rendering-differences-in-2026-243f

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